Desktop, Laptop & Mobile IT Support
Our Desktop and Laptop IT Support package ensures that all of your PCs run smoothly, both now and well into the future, protecting your investment in your organisation’s infrastructure.
The package includes:
Telephone and Email Helpdesk
We operate a dedicated telephone and email helpdesk during office hours. Our technicians can connect directly and securely to your desktop or laptop to diagnose problems remotely, allowing the majority of telephone support calls to be resolved there and then.
Maintenance Inspections, Backups & Security Patches
We ensure all of your desktops and laptops receive the latest security patches and updates, managed and centrally deployed automatically from your servers.
We’ll work with you to ensure all business critical data is stored on your servers where it can be protected and regularly backed-up, and not left isolated on individual desktops or laptops.
If you opt for us to visit you onsite regularly, we’ll also perform regular physical maintenance inspections and checks on your desktops and laptops too.
We can make regular, scheduled onsite maintenance visits to perform a range of proactive tasks on each desktop and laptop. We believe that face-to-face contact is the best way to get a true picture of the health of your IT. We are also able to tackle any issues individual users may be facing on-the-spot, saving the need for a call.